Quality management (Shell company) Assignment Example | Topics and Well Written Essays - 3250 words

Quality management (Shell company) - Assignment Example 321). It is necessary for managers to think of an integrated management system which encompasses the elements of quality management (QMS), environmental management (EMS), and health and safety management (OHSMS). Since an integrated management system can involve different facets of corporate management, it is vital to identify the different aspects associated with it. In order to implement an IMS in the Shell oil company, it is better adopt a five-phase implementation process which includes phases such as preparation, planning, implementation, monitoring, review and certification. During the initial phases, an effective, quality policy and environment policy must be developed to give the implementation process a clear direction. This paper will specifically outline an implementation plan for a new IMS in the Shell Oil Company. Integrated management system Integrated management system can be simply defined as a management system that integrates all systems and operations of an organis ation into an extensive framework, assisting the organisation to operate as a single entity with shared goals and objectives. The integrated management system greatly aids an organisation to become a unified entity and link each function to a single common goal (Pardy & Andrews, 2009, p.107). Evidently, such a centralised system would assist the organisation to improve its overall performance. â€Å"An integrated management system is the most effective way to discharge an organisation’s obligations to its employees, customers, and the wider community†. (Freiberger Forschungshefte, Issue 526. 2008, p.39). In simple words, this system gives stakeholder a clear idea on what the organisation expects from them. Another major feature of integrated management system is that it provides the organisation with a genuinely co-ordinated system instead of mere ‘silos’ (Emea.bsi-global.com). Experts suggest that this management system is greatly helpful for the organisa tion to obtain a clear and comprehensive picture of its all aspects, the way they affect each other, and the associated risk factors. As there is less duplication in an integrated management system, it is easy to implement the new system in the future. Through this technique, the management team is provided with a single structure which would enable them to deliver the organisation’s objectives efficiently and effectively. The potentiality of an integrated management system ranges from managing employee needs to monitoring market competition and maximising resources. The most fascinating feature of this system is that it is relevant to all types of organisations regardless of their nature and size (Driving.myfoxcharlotte.com). Under this approach, two or more management systems are integrated into one cohesive system with a common set of policies, procedures, processes, and documentation. Shell Oil Company Shell Oil Company is the Royal Dutch Shell’s US based subsidiar y, and it is one of the largest oil companies in the world. The US head office is located at Huston in Texas, and nearly 22,000 employees are from the United States. The Shell Oil Company together with its consolidated companies and its share in equity firms is one of the largest oil and natural gas producers, gasoline distributers, natural gas suppliers, and

Identify and Critically Analyze the Relationship Between Law Essay

Identify and Critically Analyze the Relationship Between Law Enforcement and Harm Reduction Aims - Essay Example This essay stresses that harm reduction as an aim in law enforcement is normally related to crime prevention particularly in drug related ones. Let me begin therefore about the characteristics of the crime which will cause a problem in harm reduction. This paper makes a conclusion that drug markets are resilient and adaptable, but believed that this resilience can be turned to advantage by drug law enforcement when considered in terms of overall harm rather than harm per unit. The author gave the example of a street market that is operating in a residential area near a school, a treatment centre and a playground. The author said that one could argue that if, through law enforcement measures, this market was pushed to relocate and then reappeared in an abandoned industrial area not far away, the total harms reduced might be considerable even if there was no discernable reduction in actual use. Caulkins then justified that there may be an argument for using law enforcement measures to disadvantage those sellers who employ particularly noxious selling tactics such as violence, using children as ‘lookouts’ and evading enforcement by corrupting officials. It must be observed from the above statement that Caulkins is still arguing that law enforcement are still necessary to use against sellers who employ particularly noxious selling tactics such as violence, using children as ‘lookouts’ and evading enforcement by corrupting officials.

Interaction with teacher Essay Example for Free

Interaction with teacher Essay It was all what I wanted. It was what I dreamt of long before. But it was all taken for granted by the people around me. I was always the top student among all the six graders in our school, and due to that I am one of those whom they regards as their priceless gem because I always come up with something, like a new idea about a certain issue. I have been one of those sent for if there are contests. They say I act and think like an adult already. Not like any other regular students, I also happen to excel in sports and other curricular activities. I am also a runner. I have always been running on track since I was in grade three. I exerted much effort in it because it is my passion. Day after day I spend time in training and being exposed to tracks to win in future races but i never forget to maintain my good grades in my academics. In class, I have this very close teacher in Math. I also love Math at that time that is why I also like my teacher. It so happened that my Math teacher also happens to be our classroom adviser. Sometimes, after classes and I do not have any practice in the track, we always have chitchats and she would always advise me to pursue whatever dreams I have in mind and never to forget to remember the people around me that had help me in achieving things in life. She also told me not to be sidetracked and still give importance with my studies because that is the most important achievement in life. There were difficult times during my training but I still managed to persevere because I have a goal and that is to win. I never thought of quitting the training even how tired it gets. I continued to pursue my dreams and visions that one day I will reap my reward in due time if I will not fail and go frail. I can say that I am very determine and aggressive to reach my dreams that time. I think I just deserve every victory I get as i go along with my chosen path because of the diligence that I have manifested. Time came when I joined a race. Every people would know me would say that I have great chances of winning the first place because of my hard trainings and my trained skills. The event came and I was all set out to win the race but to my surprise, my coach talked to me in private and asked me not to win the first prize. I can be in second place or third place as long as I won’t be the champion. I was so devastated upon hearing this coming from my coach, my mentor, the one who served as my model. I wouldn’t know what to do. I was so troubled and kept thinking whether to agree and follow my coach or to go on the different way and achieve my dreams. It was the most difficult part of my life, to choose something that no one would be hurt. My conscience, my will to win and my loyalty to my coach we’re all fighting. What would I choose then? The event proper came, and the race started. I was on track and was leading. Many of my friends and families were all cheering for me. This made me more determined to go on faster and faster. The finish line is almost near when I remembered what my coach told me. My heart was beating as I saw the finish line. For the finish line would mean victory and success but for now, it meant devastation and tragedy for me. A few seconds before I reached the finish line I slowed down, giving the others opportunity to win. When I slowed down I noticed one girl who was always at my back during the track was now leading the race. Finally, the girl made it to the first place while I was the second placer. All my friends, families and relatives were all dismayed by what happened. They all expected that I would win the race. I was down and weary, to the point that it already affected my performance in school. I felt so ashamed and so coward for not fighting what is right. I have low self- esteem for quite some time and my grades got lower and lower. Then one Thursday afternoon, my Math teacher and classroom adviser called my attention. She and I talked in her office. I knew she was going to reprimand me for my poor performances at school. Well, at the back of my mind that time it was alright if she will reprimand me because I just deserve it. But to my surprise I was wrong, totally wrong. The moment I entered the room she smiled at me. Smile? Why would she smile to someone who is a loser? Then she offered me a seat. During those moments I am still very clueless on what would happen as we talk. Then she asked me if I am alright, so I said yes but I said it tears just fell on my eyes. She told me to be true to myself and whatever I feel I should share and let it out. So, I expressed my frustrations and everything that happened in the race. She told me that she understand why I was having low performances at school the past few weeks. But my life should not stop there. She told me that I am still very young and that many opportunities would still knock on my door and if that happens I should grab it immediately. She told me that everything happens for a reason and for a purpose that is to shape and mould us to become a much better person than what we are. She told me that my life should not end there because there is still so much in store for me in the future. Stubborn as I am, I told her that I do not want the future, what I want is now. She then answered me that I should live one day at a time and take one step at a time. With her words of wisdom, I was cheered. It really matters if you talk with someone who has a lot to say about life, like my teacher. I could not imagine that she would help me out because all along, I thought she was just a Math teacher, nothing more, but it was proven wrong. My teacher really touched my heart and transformed my life. After that talk, I started again and now with a positive outlook in life that no matter how I fall I should make a choice to rise up again. That was how I think even though I was just in sixth grade that time. Later it was found out that the father of the girl, who was the champion, paid my coach so that I won’t win at all. Imagine, all along my opponent knew that I was really something. They knew that I can really win the race that is why they were all threatened by my victory. I was a threat to everyone who was in the race that eventually made the father of the other girl bribe my coach to destroy my vision, my goals. But no matter how they put me down, the truth came out and it was on my side. Success, winning and victory are not about running a race after all. It is more of having a clear conscience that you made it that far because you never cheated, hurt anyone and stepped on other’s shoes for you own gain. I thank my teacher for the words of wisdom she has shared to me during the lowest point in my life. Teachers really do make a difference in this world. They are not just there to teach you academically but they are always there to support you and mould your being for you to become a better individual that every society dreams of having especially in this cruel world right now.

Timeliness And Method Of Internal Communication Management Essay

Timeliness And Method Of Internal Communication Management Essay This final chapter will provide an overview of the information and most important findings of the research. Next, a broad analysis of the conclusions and amelioration aspects will be provided in order for the organization to improve their current business strategies with regard to corporate reputation. Finally strategies for improvements will be presented. 5.2 Conclusions One of the variables analyzed in the research is the way, timeliness and method of internal communication within the organization is conducted as part of the Corporate Communication variable. In this specific case, the internal communication was not rated as high as it should be when evaluating its importance in the day- to-day business operations. Although the vast majority agrees that internal communication within an organization is important to smoothen and facilitate the core tasks that the organization has to carry out and that it also impacts the corporate reputation, it was established to be below average. When new projects are introduced, these are not explained internally as the employees would like them to. The lack of this information implies that they, in most of the cases, learn about certain developments in the media instead of being the first ones to be informed. It is also very remarkable that, although the SBAB is classified as a vertical organization, the management decisions are not well communicated to the employees, according to 50% of the respondents. If an organization has a vertical manner of doing business, where most of the decisions are made by the Di in dialogue with the management, it is a must for the organization to have an impeccable top down communication. This is with the main focus to prevent misunderstandings and miscommunications in the core business. The employees fully agreed, with a score of 70%, that the organization is being managed in a top down way. A lack of internal communication can also be perceived externally by the tax payers which will result in a lack of credibility towards the organization itself. This clearly shows that, although team meetings have as their main objective to communicate decisions taken by the management, this is obviously not the case. However, although the fact that decisions are not well communicated, the employees do not get information from the outside world. Another important aspect in the communication process is the timeliness of the communication. In this specific case the organization scored a low grade because a majority of the respondents disagreed with the statements that information is timely provided when a new event is about to take place in the workplace. Another aspect that did not score as well as it should is information regarding change management. Most respondents think that changes are implemented and afterwards when questions come on behalf of the employees, they get the information regarding the change. Based on the questions asked by the researcher on the internal communication aspect of the communication, the relationship with the organizations reputation was established to be a moderate one with a correlation coefficient of .615. In other words, a positive relationship was established between these two variables meaning that the internal communication moderately affects the corporate reputation. With regard to the external communication variable on the other hand, a rather large percentage of the employees neither agreed nor disagreed with the statements regarding the organizations efforts to communicate plans of new projects and other events with the external audience. These percentages surpass half of the amount of respondents. However, they acknowledged SBABs efforts in communicating effectively and efficiently with the external stakeholders but there is definitely more to be done. Furthermore, almost 82% of the respondents definitely agreed on the fact that the external communication has an impact on the organizations reputation. In this case the correlation coefficient for this variable, external communication, in relationship with the organizations reputation, this was established to be .880 which means that there is definitely a high correlation between these two. These responses on the statements regarding these two variables regarding communication, are the main reason why the employees gave a 6- (5.92) for SBABs overall communication efforts. The variable that has greatly impacted this mark is the internal communication aspect which they consider to be below what is acceptable. The last variable to be analyzed in relationship with the corporate reputation is the corporate social responsibility strategy. The SBAB has scored very high in its efforts to give back to the society. The organizations strategy of giving back to the less fortunate children of our society and the involvement of the personnel in this process is a big hit with 95% of the respondents agreeing that these efforts help in the corporate reputation building. The overall mark provided for this business strategy is an 8.05. However, the relationship between CSR and corporate reputation was also established to be moderate (.619) because, as stated in the literature review, it is not mandatory for an organization to adopt this strategy in the reputation building process. Nevertheless, if this strategy is well implemented and consistent, it will definitely affect the stakeholders perception of the organization. For the organization to know what the steps are that need to be undergone in order to improve its way of doing business, it should know how it actually performs. Based on this, an analysis was also performed on the current reputation of the organization. It can be concluded that, although a lack of internal communication was identified, the employees do not think that the SBAB currently has a less positive reputation. More than 80% say that through the years, they heard more positive news about the SBAB than negative. Although there is a relatively large amount (respectively 41.7% and 50%) that say that the news that they hear about the SBAB in the media is not always positive and that they do not always receive a positive reaction when they tell an outsider that they work for the SBAB. 5.3 Recommendations In order to improve the reputation of the organization, the following actions should be taken to stimulate a clearer, timely and transparent communication towards the employees. The management should involve the employees more in the process of making decisions that directly affect the employees. In other words, stimulate more bottom-up communication as the employees can give valuable input in certain situations because they work in the field and definitely know better. This can be done by polls managed by the manager of each team. In the case a certain rule will be adapted, for example the team managers must gather with the team members and let them vote on the proposed change. The manager of each team must present their results in the management meeting with the accompanying arguments. After these have been analyzed, decisions can be made in personnel related aspects. Assign a person and a substitute when absent who are solely responsible for all communication towards the organization itself and the external audience (a Communication Officer). This in order to prevent misunderstandings and confusion about who is the one that gives the accurate information. Management meetings are mostly held once a month. Decisions taken and other significant information with regard to new projects and personnel, for example must be communicated to the Communication Officer who will develop a newsletter, on a monthly basis, to inform the internal audience properly. After the employees have been informed, decisions regarding the external audience must be made public through press releases and, where possible, television interviews. This last part is in order to achieve a greater awareness. All of these efforts must be done by the Communications Officer, thus by centralizing of the information channel, in order to also prevent misunderstandings and confusion by the press. This monthly bulletin will only cover management decisions and other objective information. For more subjective information about new colleagues, birthdays and other personnel-related, non-work related activities, the BAB Aktueel must be published quarterly as it is currently done.. In order to create a higher level of awareness of the core tasks of the organization and its corporate social responsibility strategy, a monthly column can be publicized in newspapers (both in Papiamentu and Dutch) as well as in short television program of approximately 5 minutes to be aired during prime time on both local television channels, in which an employee of the organization is interviewed about tax legislation changes, the way and reason of a tax audit and to highlight the organizations efforts in helping 150 less fortunate children of the society etcetera. A timely and accurate communication is not only part of the reputation building process but also in the maintenance hereof. A method of continuously monitoring the corporate reputation is also through an evaluation form that has to be handed out by the tax auditor to the tax payer. Although paying taxes and correcting what did not go well is not the most favorite subject and people tend to be negative about it; however, if the process has gone according to the rules and with the respect needed, the organization can also receive valuable feedback from the external stakeholders also. If these recommendations are aligned next to each other, the conclusion can be drawn that in order for the organization to be perceived positively among both the internal and the external stakeholders, timely and accurate communication is the key aspect. The communication within the organization itself and from the organization towards the outside world is like the heart in a human body. It is the main organ and the one which life is not possible without. A smooth corporate communication will definitely facilitate the core business and from an external point of view the organization will be considered a transparent one. Corporate communication Organization Figure 1 Human body and the heart function

Potiki - Is Toko Maui? :: essays research papers fc

She blew his mouth and nostrils, and with two fingers lightly massaged his chest until the mucus began to drain freely. She took a pendant from her ear and put it on the blanket beside him. ‘Tokowaru-i-te-Marama. Ko Tokowaru-i-te-Marama te ingoa o tenei,’ she said. (Grace 36) The passage above comes from the book Potiki. It’s when granny Tamihana breathes life into Toko and gives him the name of her deceased brother. In Potiki, a novel written by Patricia Grace, we are introduced to a family that is given a special gift. That gift is in a form of a child named Toko. Toko isn’t any ordinary child for he knows all his past stories and has the ability to see future stories. Toko was born by Mary and is cared for by Mary’s brother Hemi and his wife Roimata. In yet another novel, there is a strong presence of mythological icons being incorporated into a book. Grace ties the legend of Maui into the character of Toko. Toko and Maui were both born prematurely. Another similarity Grace ties in with the legend of Maui is the fishing story. Maui goes out fishing with his brothers and brags that he’ll catch a bigger fish than his brothers and Toko’s fishing with his family in the lagoon and catches a big eel. Lastly, Grace links the legend of Maui’s death to Toko’s death. In Potiki, Toko enters the wharenui to bring back Manu who was sleepwalking. Instead a gunshot was heard and Toko was killed. In the legend of Maui, Maui tried to capture death by trying to crawl into the death goddess â€Å"hidden source of life† to capture her heart. A bird laughs, which woke the death goddess and closed her mouth. The teeth of the death goddess cut Maui in the center and killed him. According to Westervelt, â€Å"Maui may mean â€Å"to live,† to subsists,† and may refer to beauty and strength, or it may have the idea of â€Å"the left hand† or â€Å"turning aside. (1)† In Potiki, Grace ties in the meaning of Maui to the character Toko. In what way is the birth of Toko and Maui similar and it’s relationship with Westervelt’s definition of Maui? How is Toko’s fishing story similar with the legend of Maui pulling the island of New Zealand and its relationship with Westervelt’s definition of Maui? How is the death of Toko similar to the way Maui dies and how it relates to the definition of Maui?

Why do the works of salvador dali hold such an appeal for teenagers :: Essays Papers

Why do the works of salvador dali hold such an appeal for teenagers Salvador Dali Salvador Dali was born in 1904 and passed away in 1989. He had been what the critics call an eccentric genius, a self proclaimed madman, and had lived a life of fame and fortune, mingling with the zenith of society and living what is popularly known as the high life. He was renowned for his insanity, the king of the absurd, and this came through in his paintings as much as it did through what he said. He has become the ambassador for surrealist art and surrealist philosophies, and his works are still causing controversy 11 years after his death. Or still being admired 11 years after his death. Introduction To try to capture Dali, his life, his art, his reasons and influences and everything else that comes as part of the package, in four thousand words is a task to impossible to embark upon. That is why, when I decided to study Dali as part of my A – Level course, I knew that I would have to choose a specific period of his life and artwork, or ask a specific question just to make it even a vaguely possible task. A lot of my friends, myself, and lots of people within my age group with whom I have conversed, seem to share a liking for the works of Dali. He seems to appeal to this particular group in a way most other artists don’t. In this study, I intend to investigate the reasons behind this collective, yet mainly unspoken admiration for his work, through the analysis of some of his most famous and most popular works. I will try to find out what it is exactly which appeals to this age group, and why it appeals to them. Why does Dali have such an appeal for adolescents? This, at first, seemed to me a question that lacked relevance. Not because it is a silly question, or because it is not a worthwhile question, but more because I hadn’t noticed that it did appeal to adolescents. I knew that it appealed to me, but not in particular to others of my age group. But the more I listened to the thoughts and opinions of peers and acquaintances, the more I started to think otherwise.

Human Resources: Training and Development Essay

First, training programs that serve employees are beneficial because they have a proven value and added significance to companies. Employee orientation is one type of training. It is absolutely necessary for new employees in any organization. Without the orientation/training process many things can and do take place that are a risk and have negative impact to a company and to the new hire employee as well. In orientation type training, employees learn of benefit entitlements and the expectations that the company and departments set for their position. It gives the new hire employee a sense of pride in their work and in the organization as a whole. Informing an employee of the expectations in performance allows the employee to be successful in their position. There are various state and federal regulations that all companies must adhere to and remain in compliance with in order to remain lawsuit free. Sexual harassment is one negative behavior that is currently costing companies a lot of money in lost lawsuits. Training programs annually keep a constant reminder of the ways that this type of harassment can be avoided. Hiring discrimination is another form of training that can reduce lawsuits from a State and Federal level. Government contracted companies must maintain a documented Affirmative Action Program that ensures their hiring practices are equal and fair to all applicants. All managers within a company should receive this training in order to prevent and avoid the wrongdoing and negligence that could cause good companies to lose creditability and be sued. Skill based training or Developmental training is another form of training that a company provides to their employees. Training increases employee productivity. They learn different ways to complete tasks take on more responsibility and eventually grow as leaders within the company. Employees who do not receive guidance or have difficulty learning the ropes are much more likely to leave the company. Investing time and money in employees’ skills makes them feel valued and appreciated, and it also challenges them to learn more and get involved in their job. How does this benefit the company? Training reduces the need for employees’ supervision. Not only does skill-based training teach employees to do their jobs better, but it also helps them work more independently and develop a can-do attitude. A famous saying is, â€Å"People quit people and not companies. † – Author Unknown. To me this quote means that if your supervisor has been trained to show appreciation, develop his work force, motivate employees and are fair and just in their treatment of all employees, most employees will find job satisfaction on that team. Successful employee training delivers improvements in employee performance which, in turn, creates a better performing business and improves the bottom line product. Good training programs improved quality and productivity, accuracy and efficiency, good work and safety practices. The result of these benefits is in reducing costs by decreasing wasted time and materials. Maintenance costs of machinery and equipment and by reducing workplace injuries help to manage overhead expenses for the organization. In closing, it is clear to see that training people in the culture of the company through a sound orientation process can earn huge results through employee motivation and satisfaction. Furthermore, using a skill-based training program can reduce costs to the company in compliance issues, quality and cost of scrap and repairs, as well as increasing productivity through having a skilled work force.